Ed2Go - Intro to PC Troubleshooting
Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them.
Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Let's troubleshoot - and fix - some PCs!
Course Lessons
- Lesson 01 - The Computing Process
- Lesson 02 - Troubleshooting Theory
- Lesson 03 - Operating System Overview
- Lesson 04 - OS Fixes
- Lesson 05 - Avoiding OS Obstacles
- Lesson 06 - Networking Basics
- Lesson 07 - Troubleshooting Network and Internet Issues
- Lesson 09 - Introduction to PC Hardware
- Lesson 10 - Installing Hardware
- Lesson 11 - Maintaining Hardware
- Lesson 12 - Life of a PC Troubleshooter
Lesson 1 starts you on the path to troubleshooting PCs like a pro. You'll first look at input devices, or how you tell the computer to do stuff. In the second part of the lesson, you'll explore the pieces that do the work inside the computer. The final section describes the output devices, where the computer communicates to you.
This lesson will take you through the troubleshooting process. It's not a guide to solving specific computer problems, but the steps explained here will enable you to tackle any computer problems you might encounter. The three main steps are identifying the problem, testing solutions, and completing the process.
Lesson 3 introduces you to some of the basic components and tools of an operating system. First, you'll find out about the primary functions of operating systems. You'll then explore the major parts of Microsoft Windows, including the Desktop and Windows Explorer. You'll finish the lesson by learning about the most important troubleshooting tools for fixing operating systems.
Lesson 4 leads you through the basic steps of troubleshooting an operating system, including startup, video, sound, and application errors. You'll look at tools like Safe Mode and the System Configuration utility and learn about driver rollback. You'll end the lesson by learning how to troubleshoot audio/visual errors.
How would you like to prevent system problems instead of rushing to fix them? In this lesson, you'll master the three most important types of preventive maintenance: backing up data that's on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS.
Lesson 6 covers the basics of networking. First, you'll find out how networks work and what the necessary components are for a wired network. Next, you'll discover wireless networks and everything that separates them from their wired-network brethren. Finally, you'll learn about the biggest network of them all, the Internet.
Lesson 7 covers the steps to take when trying to fix your network or Internet connections. You'll learn how to troubleshoot wired and wireless networks, share files, and fix a dial-up or broadband Internet connection.
All PC techs needs to get their hands dirty eventually, which means diving inside the case and checking things out from the inside. In this lesson, you'll learn about the power of different PC parts, including what to look for when shopping for new parts. The lesson will also guide you through the safe and proper handling of components.
Replacing hardware components can dramatically improve your PC's performance. For instance, RAM can speed up your computer, a second hard drive increases your data storage capacity, and expansion cards can add features and ports to your computer. In this lesson, you'll learn to handle RAM, hard drives, and expansion cards.
Dirt happens! You can't make your PC last forever, but you can make it last longer and run better by keeping it clean. Get out your canned air and your distilled water (but not your pencil erasers or your household vacuum cleaner), and learn safe and effective ways to check, clean, and maintain the inside and outside of your computer. You'll also learn about how to donate an old computer and how to throw away a computer without losing data or harming the environment.
You've come a long way since the beginning of this course. Before you complete your PC troubleshooting training, you'll be reminded about the computing process and troubleshooting theory. Combined with your new knowledge of PC hardware, software, and networking, you can use these tools to fix all sorts of problems. You'll learn more about your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.